Responsible Gaming
at agt99
agt99 is committed to providing a safe, fair, and enjoyable gaming environment for every player in Bangladesh. This page explains the tools, policies, and support resources we have in place to keep gaming fun and under control.
Age Restriction
agt99 operates a strict 18+ policy. Playing on our platform is permitted only for adults aged 18 years and above. This is non-negotiable and actively enforced.
Protecting minors from accessing gambling services is one of agt99's most fundamental responsibilities. We enforce age verification at the point of registration and again at the point of first withdrawal, using a Know Your Customer (KYC) process that requires documentary proof of age and identity.
If you are a parent or guardian and you are concerned that a young person in your household may be accessing agt99 or other gambling platforms, we strongly encourage you to use parental control software to restrict access to gambling websites on shared devices. Tools such as Net Nanny, Kaspersky Safe Kids, and built-in screen-time controls on Android and iOS devices can help you manage what content is accessible to children.
agt99 also requests that account holders keep their login credentials — username, password, and any two-factor authentication codes — strictly private, and never share them with minors or anyone else. Allowing a minor to access your account, even unintentionally, may result in account suspension in line with our Terms & Conditions.
KYC Age Verification
Every account undergoes identity verification. We check NID, passport, or driving licence to confirm each player is 18 or older before full account activation.
Parental Controls
Parents and guardians are encouraged to use device-level parental controls and internet filtering tools to prevent minors from accessing gambling content on shared devices.
Safer Gaming Tools
agt99 provides a range of practical tools that put you in control of your gaming activity. These tools are free, easy to activate, and take effect immediately or within a very short window.
Deposit Limits
Set a maximum deposit amount per day, week, or month. Once your limit is reached, no further deposits are accepted until the limit period resets. Reductions take effect immediately; increases take effect after a 24-hour cooling period.
Instant ReductionLoss Limits
Cap the maximum amount you are willing to lose in a given period. This helps you stick to a budget and prevents chasing losses from escalating beyond a level you have pre-agreed with yourself.
Daily / Weekly / MonthlyWager Limits
Restrict the total amount you can wager within a set period, regardless of wins and losses. Wager limits are particularly useful for casino game players who want to manage total activity volume.
Available on RequestSession Time Reminders
Receive an on-screen notification after a set session duration — for example, every 60 minutes. Reminders are a gentle nudge to take a break and assess how your session is going before continuing.
Customisable IntervalCool-Off Period
Take a short break from agt99 for a defined period — 24 hours, 48 hours, or up to 30 days. During a cool-off, your account is suspended and you cannot deposit, play, or place bets. The period cannot be shortened once set.
24h – 30 DaysSelf-Exclusion
For longer-term breaks, self-exclusion closes your account for a minimum of 6 months and up to 5 years. This is the most powerful tool available and is recommended if gambling is becoming a source of distress.
6 Months – 5 YearsWarning Signs
Gambling is a form of entertainment, not a guaranteed income source. Recognising the early signs of problem gambling is the first step towards taking back control.
Problem gambling can affect anyone, regardless of experience level, income, or background. It often develops gradually — beginning as a leisure activity and slowly becoming something that feels harder to control. The following warning signs may indicate that gambling is starting to have a negative impact on your life or the life of someone you know.
If you identify with several of the signs below, we encourage you to make use of the self-assessment quiz in the panel on this page and to reach out to our support team or one of the independent helplines listed in the Support & Resources section. There is no judgement — only practical help.
Spending more money on gambling than you originally planned or can afford to lose.
Returning to gambling to try to win back money you have already lost — known as "chasing losses".
Hiding your gambling activity from family members, friends, or your employer.
Feeling anxious, irritable, or restless when you try to cut down or stop gambling.
Spending significantly more time gambling than you intended, losing track of time during sessions.
Neglecting family, social, or professional responsibilities because of gambling activity.
Borrowing money, selling possessions, or using savings earmarked for essentials to fund gambling.
Thinking about gambling constantly — planning your next session, reliving past wins, or calculating odds during everyday activities.
Quick Self-Assessment
Ask yourself these questions honestly. If you answer "yes" to two or more, consider speaking to our support team or an independent counsellor.
- Have you ever gambled more than you intended to in a single session?
- Have you ever tried to win back money you lost by playing more?
- Do you feel that you need to gamble with larger amounts to get the same excitement?
- Have you ever lied to someone close to you about how much you gamble?
- Has gambling ever caused financial difficulties for you or your family?
- Have you ever felt unable to stop gambling even when you wanted to?
- Has gambling ever negatively affected your work, studies, or relationships?
Self-Exclusion
Self-exclusion is agt99's most powerful player protection tool. It closes your account for a chosen period of between 6 months and 5 years and cannot be reversed until the period expires.
If you feel that gambling is having a negative impact on your life and you need a significant break, agt99's self-exclusion programme allows you to close your account voluntarily for an extended period. Self-exclusion is a serious protective measure — not a temporary cool-off — and is designed for players who recognise that they need more than a short break to regain control.
How Self-Exclusion Works
Once your self-exclusion request is confirmed, your agt99 account is immediately suspended. You will not be able to log in, deposit, place bets, or access any agt99 gaming services for the duration of the exclusion. Any promotional or marketing communications from agt99 will cease immediately. If you have a remaining balance at the time of exclusion, you may request a withdrawal of those funds — our team will process this within the standard withdrawal timeframe.
Exclusion Periods
Self-exclusion periods at agt99 range from a minimum of 6 months to a maximum of 5 years. You choose the period at the time of your request. Once set, the exclusion period cannot be shortened. At the end of the period, your account will not automatically reactivate — you will need to contact our support team and complete a brief reactivation review, which includes a mandatory 24-hour reflection period before full access is restored.
Requesting Self-Exclusion
You can request self-exclusion by emailing [email protected] with the subject line "Self-Exclusion Request". Please include your registered email address and your chosen exclusion period. Our responsible gaming team will action your request within one hour of receiving it during standard operating hours, and within four hours outside standard hours. You will receive written confirmation once your exclusion is active.
After Self-Exclusion Ends
When your exclusion period ends, agt99 recommends speaking with a counsellor or using an independent support service before resuming gambling. Returning to gambling too quickly after an extended break can be risky. Our responsible gaming team is available to discuss what protections — such as deposit limits or session reminders — you may wish to put in place before you resume play.
Immediate Account Suspension
Once confirmed, self-exclusion takes effect within one hour. Your account is suspended, all marketing stops, and no deposits or bets can be placed for the full exclusion period.
6 Months to 5 Years
Choose an exclusion duration that fits your needs. The minimum period is 6 months. The exclusion cannot be shortened once it is active — this is intentional and protective.
Balance Withdrawal
Any remaining balance in your account at the time of self-exclusion can be withdrawn. Contact [email protected] and our team will process the withdrawal promptly.
| Exclusion Period | Account Status | Marketing | Reactivation Process |
|---|---|---|---|
| 6 Months | Immediately suspended | Stopped immediately | Manual request + 24h reflection period |
| 1 Year | Immediately suspended | Stopped immediately | Manual request + 24h reflection period |
| 2 Years | Immediately suspended | Stopped immediately | Manual request + 24h reflection period + review call |
| 5 Years | Immediately suspended | Stopped immediately | Manual request + 24h reflection period + review call + identity re-verification |
Deposit & Spend Limits
Setting financial limits is one of the most effective ways to keep your gambling activity within a budget you are comfortable with. agt99 makes it straightforward to set and adjust these limits at any time.
agt99 offers three primary financial limit types: deposit limits, loss limits, and wager limits. Each can be set independently for daily, weekly, or monthly periods. Limits are measured in Bangladeshi Taka (BDT) and are enforced at the platform level — meaning they apply regardless of which game or betting market you are using.
Deposit Limits
A deposit limit caps the total amount you can transfer into your agt99 account within a set period. For example, setting a daily deposit limit of ৳2,000 means that once you have deposited that amount in a calendar day, no further deposits will be accepted until the next day begins. This is the most commonly used limit tool among responsible gaming-conscious players and is strongly recommended for anyone who wants to maintain clear financial boundaries.
Loss Limits
A loss limit caps the total net losses you can sustain within a period. Unlike a deposit limit, a loss limit accounts for wins — so if you deposit ৳3,000, win ৳1,500, and then lose it all back, your net loss is ৳1,500. This type of limit is particularly useful for players who fund their accounts in larger amounts but want to protect against extended losing streaks. Once your loss limit is reached, play is paused for the remainder of the period.
Wager Limits
A wager limit controls the total amount you can stake — across all bets and games — within a given period, irrespective of whether those bets win or lose. This is a volume-based control suited to high-frequency players who want to manage the pace of their activity rather than just their net financial outcome.
How to Set or Change a Limit
All limits can be set, reduced, or increased through your agt99 account settings under the Responsible Gaming section, or by contacting [email protected]. The following rules apply to all limit changes:
- Reductions to any limit take effect immediately upon confirmation.
- Increases to any limit are subject to a mandatory 24-hour cooling-off period before they take effect.
- Removing a limit entirely is treated the same as an increase and requires the 24-hour cooling period.
- Limits apply across all deposit methods including bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
Three Limit Types
Deposit limits, loss limits, and wager limits can each be set independently for daily, weekly, or monthly periods — giving you granular control over your activity.
Instant Reductions
Any reduction to an existing limit takes effect the moment you confirm it. There is no waiting period — your new lower limit is enforced immediately on the next transaction.
24-Hour Increase Delay
Increases and limit removals require a 24-hour reflection period before they take effect. This cooling-off window is intentional — it gives you time to reconsider before a higher limit applies.
| Limit Type | Period Options | Reduction Effective | Increase Effective | Applies To |
|---|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately | After 24 hours | All deposit channels |
| Loss Limit | Daily / Weekly / Monthly | Immediately | After 24 hours | All games & markets |
| Wager Limit | Daily / Weekly / Monthly | Immediately | After 24 hours | All games & markets |
Time Management
Time spent gambling can escalate quickly, especially during engaging cricket matches or late-night casino sessions. agt99 provides tools to help you manage how long you play, not just how much you spend.
Alongside financial limits, time-based controls are a valuable layer of responsible gaming. Extended gambling sessions — particularly those that run late into the night or displace other daily activities — are one of the earliest behavioural indicators that gambling may be becoming problematic. Managing session length proactively is far easier than trying to stop once you are already deep into a session.
Session Time Reminders
agt99's session time reminder feature sends an on-screen notification at a regular interval of your choosing — for example, every 30, 60, or 90 minutes. The reminder displays how long your current session has lasted and your net financial position for the session. It does not interrupt your game but gives you a clear, factual prompt to assess whether you want to continue.
Session Time Limits
For stronger control, you can set a hard session time limit that automatically logs you out after a maximum session duration you define. Once the limit is reached, your session ends and you are logged out. You can log back in after a minimum 15-minute break. This tool is particularly recommended for players who regularly lose track of time during cricket live-betting or extended slots sessions.
Reality Check Displays
The reality check feature overlays a brief summary panel onto your screen at a set interval, showing your current session duration, total amount deposited in this session, total amount wagered, and your net win or loss. This real-time financial snapshot helps counteract the common psychological effect of losing track of money during an absorbing gaming session.
Healthy Habits for Time Management
- Set a session time limit before you start playing, not after you have already been playing for an hour.
- Avoid gambling in the late hours when tiredness impairs judgment and the urge to chase losses can intensify.
- Take at least a 30-minute break for every two hours of play.
- Do not play during emotionally difficult periods — stress, grief, and financial anxiety are not a good basis for clear gambling decisions.
- Keep gambling as one of several leisure activities — do not let it become the primary or only source of entertainment in your week.
Session Reminders
Receive periodic on-screen notifications showing how long you have been playing and your net financial position. Set your preferred interval in account settings.
Hard Session Limits
Set a maximum session duration that automatically logs you out when reached. A minimum 15-minute break is required before you can log back in.
Reality Check Panel
At your chosen interval, a brief overlay displays your session length, deposits made, amount wagered, and your current net win or loss for the session.
Support & Resources
If gambling is causing distress, financial hardship, or relationship difficulties, help is available. agt99's responsible gaming team and independent support organisations are here to assist.
Reaching out for support takes courage, and it is the most important step towards regaining control. agt99 has a dedicated responsible gaming team that can be reached 24 hours a day, 7 days a week, 365 days a year. We will never judge you for asking for help — it is exactly the kind of conversation we want to have.
Our responsible gaming team can help you activate any of the limit or exclusion tools described on this page, discuss your options in confidence, refer you to independent counselling services, and process any account closure or fund withdrawal requests associated with a self-exclusion.
In addition to agt99's internal support, we encourage players to make use of independent problem gambling support services. Speaking with an independent counsellor — someone with no connection to agt99 or any other gambling operator — can provide an objective perspective and professional therapeutic support that goes beyond what we as an operator can provide.
Responsible Gaming Contact
To contact agt99's responsible gaming team directly, email [email protected] with the subject line "Responsible Gaming Support". Describe what you are experiencing as clearly as you are comfortable with. All communications are handled in strict confidence and will not affect your standing with agt99 in any negative way.
Responsible Gaming Support
Our dedicated team is available 24/7 Bangladesh Standard Time to help you set limits, activate exclusions, or simply talk through your concerns.
[email protected]Subject line: "Responsible Gaming Support"
Response within 1 hour · Available 24/7 BST (UTC+6)
Talk to Someone
Speaking openly about gambling difficulties — whether with a family member, a trusted friend, or a professional counsellor — is consistently one of the most effective first steps toward recovery.
Professional Counselling
Qualified mental health professionals and addiction counsellors can provide structured, evidence-based support for problem gambling. Ask your doctor or local health service for a referral.
Community Support Groups
Peer support groups — both in-person and online — bring together people with shared experiences of problem gambling. Sharing experiences in a non-judgmental environment can be powerfully therapeutic.
Financial Guidance
If gambling has caused financial difficulties, seeking advice from a financial counsellor can help you create a plan to manage debt and rebuild financial stability alongside addressing the gambling behaviour itself.
Our Commitment
Responsible gaming is not a compliance checkbox for agt99 — it is a core part of how we operate. Here is what we commit to as a platform serving Bangladeshi players.
agt99 was built on the belief that online gambling can be a source of genuine entertainment and excitement — from BPL cricket live betting to hundreds of casino games — as long as it is enjoyed responsibly, within personal limits, and with full awareness of the risks involved. Our responsible gaming framework is designed to make that positive experience as accessible and sustainable as possible for every player who chooses agt99.
We recognise that as a platform that benefits commercially from gambling activity, we have a particular responsibility to ensure that our products do not cause harm. That is why we invest in player protection tools, train our customer support team in responsible gaming practices, and maintain clear, transparent policies that prioritise player welfare over short-term revenue.
Our responsible gaming policies are reviewed regularly. When we identify ways to improve player protection — whether through better tooling, clearer communications, or new industry best practices — we implement those improvements promptly. We welcome feedback from players and will always take responsible gaming enquiries seriously and treat them with respect.
Regular Policy Reviews
Our responsible gaming policies are reviewed at least annually and updated whenever best practices evolve. Player protection improvements are never delayed for commercial reasons.
Staff Training
All agt99 customer support staff receive responsible gaming training. They are equipped to recognise indicators of problem gambling and to respond with appropriate care and signposting.
We enforce 18+ strictly
Every account is age-verified via KYC before full activation. No exceptions.
We provide free tools
All limit, reminder, cool-off, and self-exclusion tools are free and available to every player.
We protect your data
Responsible gaming interactions are handled in strict confidence under our Privacy Policy.
We are here 24/7
Our support team operates around the clock, Bangladesh Standard Time (UTC+6), every day of the year.
Enjoy agt99 — Safely and Responsibly
When gambling is kept fun and within your limits, agt99 offers 1,200+ games, live BPL and IPL cricket betting, and instant BDT withdrawals via bKash and Nagad. Play smart, play safe.